Communication Skills
Miscommunication can wreak havoc in any workplace. Help your people develop skills that lead to clarity not confusion.
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Keeping calm when conflicts arise can be difficult. This program shows how to clarify the issue and prepare what you're going to say. It also covers listening actively to the other person and coming up with a workable solution.
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Clear communication can be hampered when a message is sent or received in “self-defense” mode. This program reveals why everyone is naturally defensive and shows people how to get past it.
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Based on the world-famous Thomas Kilmann Conflict Mode Instrument, this program shows people how to work through conflict and find solutions that address the needs of both parties and are appropriate for the situation at hand.
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This instrument is a time-honored self-test for understanding different conflict-handling methods. Used as a stand-alone product or along with the Dealing with Conflict video, it is a powerful component for any conflict training.
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This 360-Degree Feedback Set will give trainees insight into how they are perceived by others when resolving conflicts. The combined results of these assessments indicate which styles of conflict resolution need the most improvement.
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Fully compatible with CRM's, Dealing with Conflict video, this instrument presents five conflict-handling styles. By completing the assessment, participants learn about their own natural style tendencies.
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Today’s diverse workplaces require communication that goes beyond the “basics”. Teach people to confirm their understanding of what someone else has said, care about the way they come across, communicate with decency and value the input of others.
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Effective communication is impossible when you're avoiding a problem co-worker. This program provides tips on how to address disruptive behavior in others, set boundaries and get the results you want.
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