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Conflict Clock

Taking T.I.M.E. to Resolve Conflict in the Workplace

Conflict with another person can create stress – the kind of stress that can lead to a response that makes the problem worse, rather than better. Our bodies naturally gravitate toward a Fight, a Flight, or a Freeze response when we feel threatened or upset. These responses are generally not helpful.

  • Helps individuals understand how conflicts can get out of hand
  • Provides a reflection model to work through to a resolution
  • Helps organizations communicate internally and solve problems

This product does not have:
  • Sample Training Guide
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Conflict Clock

Run time: 24 Minutes Core, 8 Minutes Manager

Conflict Clock: Taking Time to Resolve Conflict in the Workplace is designed to help your employees, leaders and teams successfully respond to workplace conflict. The program presents four proven strategies that will help participants break old and negative response habits.

Visual learners will appreciate The Conflict Clock, a representation of the circular pattern that often emerges when there is a conflict. In the video, the conflict first presents at 12:00. Our initial response to this stressor or conflict happens at 3:00. The other person responds at 6:00, and we respond again at 9:00. If we respond poorly at 3:00, this prompts the other person to respond poorly at 6:00, and so on. We experience a circular problem…one where, despite our poor results, we use the same failed response pattern again and again.

The four key learning strategies are easy to remember, because, like a clock, they are all about T.I.M.E.
T = Take a Moment
I = Identify a Positive Response
M = Manage Your Emotions
E = Envision a Successful Outcome

Each organization has its unique personality, culture, needs and issues. Conflict Clock was designed with that in mind. The full training package consists of a Core Program for all employees (24 minutes), a Manager’s module (8 minutes), and full support materials. Provided are three different agendas for general workshops, a special session specifically geared toward those who supervise or manage others, and supplemental material in the Facilitator Resources that will make it easy for you to customize the training to your organization’s needs.

A Sollah Interactive Title


  • DVD including the Core Program, Manager’s module, and Resolving Conflict Is... meeting opener
  • PDFs of support materials will be emailed to buyers (Facilitator’s Guide, Facilitator Resources, reproducible Participant Materials and Self-Study Guide)


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Cage Code: 3Q5F1, Status: Active, Expiration 01/20/2021

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