Run time: 24 Minutes Core, 8 Minutes Manager
is designed to help your employees, leaders and teams successfully respond to workplace conflict. The program presents four proven strategies that will help participants break old and negative response habits.
Visual learners will appreciate The Conflict Clock
, a representation of the circular pattern that often emerges when there is a conflict. In the video, the conflict first presents at 12:00. Our initial response to this stressor or conflict happens at 3:00. The other person responds at 6:00, and we respond again at 9:00. If we respond poorly at 3:00, this prompts the other person to respond poorly at 6:00, and so on. We experience a circular problem…one where, despite our poor results, we use the same failed response pattern again and again.
The four key learning strategies are easy to remember, because, like a clock, they are all about T.I.M.E.
= Take a Moment
= Identify a Positive Response
= Manage Your Emotions
= Envision a Successful Outcome
Each organization has its unique personality, culture, needs and issues. Conflict Clock
was designed with that in mind. The full training package consists of a Core Program for all employees (24 minutes), a Manager’s module (8 minutes), and full support materials. Provided are three different agendas for general workshops, a special session specifically geared toward those who supervise or manage others, and supplemental material in the Facilitator Resources that will make it easy for you to customize the training to your organization’s needs.
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