Manufacturing
Interpersonal problems on the plant floor? Here are programs that contain powerful manufacturing scenes and proven solutions.
Now through June 2012: Industry-specific specials apply on CRM Learning video programs. Call us for details at 1-800-421-0833; or, place your order online and, if it qualifies for a special, we'll adjust your order when we process it and let you know.
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Showing emotion on the floor or assembly line doesn't have to be a bad thing. Help your staff develop five emotional intelligence competencies that improve communication, teamwork and even safety!
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Anyone at any time can become a workplace coach--including people other than management. This program shows employees simple steps that will help them successfully teach what they know to another person.
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This versatile workshop documents a $65 million turnaround achieved by Snapper Lawn Mowers executives and workers. See how they fixed a major manufacturing defect by cultivating a climate of “us vs the problem” rather than “department vs department.”
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Whether it's the shop floor or the office, keeping calm when conflicts arise can be difficult. Teach your front line how to clarify the issue and prepare what they're going to say, as well as listening actively to the other person and coming up with a workable solution.
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Front-line shift managers will learn that even difficult employees perform better with positive feedback and occasional constructive criticism in this classic with Dennis Franz.
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The Challenger disaster is a well-known example of how a group can make a bad decision even when there is compelling evidence against the decision. Using this incident and other examples from history, the program fully examines what groupthink is and how to avoid it.
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Bad attitudes in the workplace can spread like a virus and infect everyone on the plant floor. Help employees learn to spot unproductive attitudes in themselves and others, and counteract them with positive behavior.
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