Communicating Non-Defensively
CRM Produced
Run time: 19 Minutes
This video shows that all of us must be responsible for how we deliver and receive messages, as well as the symptoms and consequences of inappropriate defensiveness.
Many people have reasons for believing they're being attacked. Defensive behavior can lead to hurt feelings, arguments and hostilities, often affecting a variety of relationships. The
Defensiveness Chain that is created impairs communication and reduces productivity.
Communicating Non-Defensively reminds viewers that when comments and opinions get passed around that are potentially defensive the focus should be on behavioral patterns, so the receiver has less reason to receive it personally. The video workshop shows that all of us must be responsible for how we deliver and receive messages, as well as the symptoms and consequences of inappropriate defensiveness.
Through visuals and exercises, participants will learn:
- How to disengage from a defensive position
- How to empathize and disarm a defensive person
- How to inquire and focus on the issues
- How to disclose ones own needs and goals non-defensively
- How to depersonalize the issues
Contents
- DVD
- Leader's Guide
- sample Participant Workbook
Related Items
To order, please call: 1-800-421-0833
Communicating Non-Defensively Participant Workbook $4.95
Communicating Non-Defensively Leader's Guide $14.95
Testimonials
Praise for Communicating Non-Defensively:
"While this program is about communications, I also see applications in training about productivity, problem solving and team building. Communicating Non-Defensively applies to productivity training because the types of defensive situations described here can be bigger blocks to productivity than nearly anything else. Team Building training would benefit from this program because positive communication and the ability to give and receive feedback are critical to team performance. Lastly, the program is relevant to training in problem solving because personalities can get in the way of dealing with the issues at hand when people feel they are being attacked rather than listened to."
-Bob Pike
-Chairman/CEO
-The Bob Pike Group