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Communicating Non-Defensively

Revised Version

We're all naturally defensive to some degree, and nowhere is it more apparent than in our communications with others. This video reveals five essential steps to sending and receiving messages non-defensively for better communication and effectiveness in the workplace.

  • Shows how to end defensiveness with co-workers
  • Reduces interpersonal conflict in the workplace
  • Helps people communicate openly and honestly
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Developed and produced in-house by CRM Learning, this title is among the industry's best--reflecting our tradition of excellence and effectiveness. All CRM Learning discounts apply.

This product does not have:
  • Sample Training Guide

Communicating Non-Defensively

CRM Produced

Run time: 19 Minutes

This video shows that all of us must be responsible for how we deliver and receive messages, as well as the symptoms and consequences of inappropriate defensiveness.

Many people have reasons for believing they're being attacked. Defensive behavior can lead to hurt feelings, arguments and hostilities, often affecting a variety of relationships. The Defensiveness Chain that is created impairs communication and reduces productivity.

Communicating Non-Defensively reminds viewers that when comments and opinions get passed around that are potentially defensive the focus should be on behavioral patterns, so the receiver has less reason to receive it personally. The video workshop shows that all of us must be responsible for how we deliver and receive messages, as well as the symptoms and consequences of inappropriate defensiveness.

Through visuals and exercises, participants will learn:
  • How to disengage from a defensive position
  • How to empathize and disarm a defensive person
  • How to inquire and focus on the issues
  • How to disclose ones own needs and goals non-defensively
  • How to depersonalize the issues


  • DVD
  • Leader’s Guide PDF
  • Participant Workbook PDF
  • (Support materials will be emailed to buyers)


Praise for Communicating Non-Defensively:

"While this program is about communications, I also see applications in training about productivity, problem solving and team building. Communicating Non-Defensively applies to productivity training because the types of defensive situations described here can be bigger blocks to productivity than nearly anything else. Team Building training would benefit from this program because positive communication and the ability to give and receive feedback are critical to team performance. Lastly, the program is relevant to training in problem solving because personalities can get in the way of dealing with the issues at hand when people feel they are being attacked rather than listened to."
-Bob Pike
-The Bob Pike Group

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Cage Code: 3Q5F1, Status: Active, Expiration 01/20/2021

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