Management/Supervision
Taking on the role of manager or supervisor requires a change in mindset and skill set. CRM Learning can help those who are new (and not so new) to the job.
Now through June 2012: Industry-specific specials apply on CRM Learning video programs. Call us for details at 1-800-421-0833; or, place your order online and, if it qualifies for a special, we'll adjust your order when we process it and let you know.
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Anyone at any time can become a workplace coach--especially managers and supervisors. This program introduces simple steps that will enable them to successfully teach what they know to others.
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Managers need to know what it really means to be a coach. This program shows them the secrets of encouraging good work, correcting poor work, using good judgment and caring about each member of their team.
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It's a fact. People rise to the expectations others have for them. “The Pygmalion Effect” shows managers the four ways expectations are transmitted to subordinates and inspires them to raise performance by raising expectations.
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Managers who focus on mistakes rather than successes create a negative, self-defeating environment. Using the example of how whales are trained at SeaWorld, author Ken Blanchard shows how to create a positive environment of trust and enthusiasm.
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When managers and supervisors listen with the intent to understand "empathically", they are able to gain insights into their team members more accurately. This ability to see things from their perspective and explore their point of view is both an attitude and a management skill.
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Just like in It’s Okay to Be the Boss, Bruce Tulgan takes a smart and humorous look at the challenges of training and managing the young and very talented employees who are a big segment of today’s workplace. From this dynamic program, any manager can learn specific techniques to transform Generation Y employees into “The highest performing workforce in history”.
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With different generations working side by side today, how do you manage them all? Claire Raines presents her cumulative research in an interactive series that shows managers to handle cross-generational differences and learn The Titanium Rule that will lead to success in understanding, communicating and breaking down the generational divide.
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Managers who get feedback have a great benefit. Managers who are high-potential future leaders and practice "FeedForward" go further into focusing themselves on where they want to be and how they want to get there. Marshall Goldsmith guides managers to be better in their abilities.
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