Beyond Words for Healthcare
Run time: 22 Minutes
Can you imagine a situation where your staff could communicate with your patients without saying a word? Or create an environment where your patients feel safe, comfortable, and free to discuss their health? Well now you can.
Day after day, your patients are communicating with staff through body language and healthcare professionals are communicating back to them through body language. Beyond Words for Healthcare
will improve your staff's ability to communicate with patients. A major challenge that exists in the healthcare industry today is the ability to strike a balance between business efficiency and taking the time to provide needed bedside manners.
Participants will learn to:
- Understand the body language cues that communicate proper bedside manners while still maintaining business efficiency.
- Improve communication between staff and patients.
- Express themselves in ways that will convey likeable qualities to both patients and co-workers.
- Use discernible facial expressions, hand cues, body positioning... and more.
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