Bestsellers
These titles are at the top of our bestsellers list. If you've never seen them, be sure to take a look!
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What is the real reason many new products fail or initiatives go nowhere? According to this popular program, it's a phenomenon called the Abilene Paradox.
See how avoiding "false consensus" saves your organization time and money.
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Improve performance and increase employee satisfaction with CRM's Accountability That Works! This program shows how individuals and organizations alike become more effective when they strive to seek clarity, take ownership, overcome obstacles, and answer for results.
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The topic of accountability is something that can be addressed in everything from leadership training to front-line customer service. This Toolkit features 38 video clips in 9 categories of personal responsibility and accountability. The scenes depicted take place in a variety of workplace settings. This video material is perfect for sparking discussion and illustrating key concepts.
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Being promoted to supervisor makes many people uncomfortable. How does one effectively manage former colleagues and friends? After All You're the Supervisor depicts the nine components of supervisory effectiveness needed by new and experienced alike.
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Specifically for public employees, this practical training program demonstrates how to turn a citizen/customer's frustration or complaint into understanding. Teach your front-line how to say the right words at the right time…in the right way.
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When things get difficult, this memorable program will empower front-line healthcare employees with a set of clear and practical service recovery tools and techniques. From showing empathy and truly listening, to using permission phrases and presenting options to angry patients or visitors, your staff will learn how to use The Right Words at The Right Time.
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Studies have revealed that leaders with high EI (or emotional intelligence) are typically star performers. This overview program shows how individuals can develop strengths in five emotional intelligence competencies.
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Ethics 4 Everyone provides a powerful ethics overview for any type of organization. In just 15 minutes, viewers see why focusing on ethics is key to organizational and individual success. They are also given an ethical action test, tips for solving ethical dilemmas, and more.
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