Lowest Prices • Free Ground Shipping Call Us! 800-421-0833 Watchlist  Watch Later Help   |   cart My Cart 
(0)
  |     |   Mobile Site

X
Your cart is currently empty.

Your watchlist is currently empty.

An Invisible Man Meets the Mummy

Special Sale! April 19 through April 30, 2017: 25% off on all CRM Learning, Media Partners and/or Vivid Edge titles. See a list of all CRM Learning, Media Partners and Vivid Edge titles

Policies and procedures--red tape. They can be useful for smooth operations, but when they alienate your customer and their needs, they're counterproductive. This program shows how customer satisfaction can be achieved without breaking the rules.

Benefits:
  • Shows how rigidity hurts customer service
  • Reveals 8 service basics
  • Improves employee attitudes
Close X

Developed and produced in-house by CRM Learning, this title is among the industry's best--reflecting our tradition of excellence and effectiveness. All CRM Learning discounts apply.

icon-acrobat
Download sample training guide
Includes sample pages from the leader's guide and participant materials.


An Invisible Man Meets The Mummy

CRM Produced

Run time: 19 Minutes

An important training tool for new hires and a valuable reminder for seasoned employees, this video program presents a lighthearted look at the rights and wrongs of customer service. It shows that everyone has customers -- internal, external or both -- and there's no place to hide from them.

Without realizing it, many capable people let red tape cloud their vision of what customer service is about. To illustrate this point, the employee is an inflexible mummy wrapped in red tape. The customer is invisible because the mummy just can't see him. But only temporarily -- because the eight skills for good customer service are soon revealed. Viewers learn how to put the customer first, and are made aware that it's possible to tailor procedures to fit the customer's needs.

Participants will learn about:
  • Flexibility and attitude
  • Planning and being effective
  • Measuring your own progress

Other Versions Available:
Government Version
Healthcare Version

Contents

  • DVD
  • Leader’s Guide PDF
  • Participant Workbook PDF
  • (Support materials will be emailed to buyers)

Testimonials


Praise for An Invisible Man Meets the Mummy:

"This video is used in our quality improvement awareness training sessions for all new employees. Being able to laugh during a training tape is one of my criteria for purchase and this film does that, while stimulating staff members to review their own approach to customer service, to streamline and to be more efficient."
-Ruth Johnston, Ph.D
-Quality Improvement Champion
-University of Washington

"Not only is this a great program for people who are responsible for customer service, it is an even better program for those who are not. For frontline service providers, seeing the customer is easy. But for those whose only 'customers' are co-workers, it may not be as apparent. Having each person in your training sessions answer the question, 'Who is my customer?', for themselves is a fabulous outcome of this program."
-Bob Pike
-Chairman/CEO
-The Bob Pike Group

"One client was so excited that they built a "red tape" box for employee suggestions on how to get rid of and avoid red tape in the future. The suggestion box reinforced the service focus employees were learing during training sessions and they felt they were being listened to by management and leadership. Definitely a win-win situation."
-Kathleen Bellicchi
-National Director, Customer Service Training &Consulting
-Sodexho Marriott Services -- Healthcare

Place Your Order:

computer icon Online Delivery Available. Please call for pricing.
computer icon Purchase DVD Free Ground Shipping (Cont. U.S.)
DVD Program
$596.25 Quantity:

Normal price $795.00.
You save $198.75 through 4/30/17
See Details


usb drive icon Purchase USB Key Free Ground Shipping
(Cont. U.S.)
$633.75 Quantity:

Normal price $845.00.
You save $211.25 through 4/30/17
See Details



Lowest Prices & Industry Discounts

Email Preferences

CRM Learning free emails are the best way to be informed about hot topics in training. Subscribe or update your preferences


For Federal Government Customers.
SAM Registration: Active
Expiration: 11/18/2017 Cage Code: 0C9A3

Too busy to preview today?
Put products in this Watch Later queue so they're easy to recall next time you visit.

Make sure you're logged in when you put videos in the queue!
Log in now.
If you don't yet have a preview account, create a limited or unlimited access account.