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After All, You're the Supervisor

3rd Edition

State & Local Government and Education Customers: Through June 30 2017, save big when you purchase multiple copies of this title, or purchase it with other CRM Learning, Media Partners and/or Vivid Edge titles. The first copy/title will be at 10% off and additional copies/titles will be at 25% off. We'll apply the discounting when we process your order. See a list of all CRM Learning, Media Partners and Vivid Edge titles

For new and veteran supervisors alike, this program reveals the nine components to supervisory success. Using the scenario of a recently promoted CSR, now asked to lead his previous co-workers, we see realistic situations solved by these nine secrets.

Benefits:
  • Develops supervisory skills
  • Increases team success
  • Helps new supervisors avoid common pitfalls
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Developed and produced in-house by CRM Learning, this title is among the industry's best--reflecting our tradition of excellence and effectiveness. All CRM Learning discounts apply.

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Includes sample pages from the leader's guide and participant materials.


After All You're the Supervisor

CRM Produced

Run time: 20 Minutes

This video training provides an array of tools for use in your training sessions, and as follow-up, to help keep your supervisors successful in their role.

Viewers meet Alec, a top-notch CSR recently promoted to supervisor. Alec is excited and a bit overwhelmed by his new responsibilities - especially the challenge of moving from the role of friend/colleague to team supervisor. Fortunately, he has a wise boss who guides him through the transition.

It's not always easy, but Alec finds his place, while his team learns to trust his guidance, work together more efficiently, and function more independently.

Participants will learn the Nine Components of Supervisory Success:
  1. Acknowledge Your New Role
  2. Plan and Prioritize
  3. Be Accessible
  4. Encourage Teamwork
  5. Communicate Upward and Downward
  6. Delegate
  7. Discipline Effectively
  8. Provide Feedback
  9. Model the Way

Contents

  • chaptered DVD with the Main Program plus Discussion Segments
  • Leader's Guide with Pre-Course Assessment PDF
  • PowerPoint Presentation
  • Participant Workbook PDF
  • (Support materials will be emailed to buyers)

Testimonials


Praise for After All You're the Supervisor:

"Best program you have. Provides the foundation for all Supervisory Leadership training that will follow."
-Bill Buggert
-Mgr, Organizational Development
-Teamworks, Inc.

Results from using After All You're the Supervisor:

"The program included reinforcement to some issues that we stress to the 'new' Supervisors and got the point across that they need to hold staff accountable without being offensive."
-DeeAna Breckenridge
-Director of HR &Training
-Valley First Credit Union

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For Federal Government Customers.
SAM Registration: Active
Expiration: 11/18/2017 Cage Code: 0C9A3

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