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You are here: Home  >  Management / Supervision

After All, You're the Supervisor

3rd Edition

Our Year-End Sale:, November 12 through December 31, 2019. Save when you purchase this title,
or purchase it with other CRM Learning, Media Partners, and/or Vivid Edge titles.
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For new and veteran supervisors alike, this program reveals the nine components to supervisory success. Using the scenario of a recently promoted CSR, now asked to lead his previous co-workers, we see realistic situations solved by these nine secrets.

Benefits:
  • Develops supervisory skills
  • Increases team success
  • Helps new supervisors avoid common pitfalls
Produced by CRM Learning
Produced by CRM Learning
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Developed and produced in-house by CRM Learning, this title is among the industry's best--reflecting our tradition of excellence and effectiveness. All CRM Learning discounts apply.

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Download sample training guide
Includes sample pages from the leader's guide and participant materials.


After All You're the Supervisor

CRM Produced

Run time: 20 Minutes

This video training provides an array of tools for use in your training sessions, and as follow-up, to help keep your supervisors successful in their role.

Viewers meet Alec, a top-notch CSR recently promoted to supervisor. Alec is excited and a bit overwhelmed by his new responsibilities - especially the challenge of moving from the role of friend/colleague to team supervisor. Fortunately, he has a wise boss who guides him through the transition.

It's not always easy, but Alec finds his place, while his team learns to trust his guidance, work together more efficiently, and function more independently.

Participants will learn the Nine Components of Supervisory Success:
  1. Acknowledge Your New Role
  2. Plan and Prioritize
  3. Be Accessible
  4. Encourage Teamwork
  5. Communicate Upward and Downward
  6. Delegate
  7. Discipline Effectively
  8. Provide Feedback
  9. Model the Way

Contents

  • chaptered DVD with the Main Program plus Discussion Segments
  • Leader's Guide with Pre-Course Assessment PDF
  • PowerPoint Presentation
  • Participant Workbook PDF
  • (Support materials will be emailed to buyers)

Related Items

To order, please call: 1-800-421-0833


Testimonials


Praise for After All You're the Supervisor:

"Best program you have. Provides the foundation for all Supervisory Leadership training that will follow."
-Bill Buggert
-Mgr, Organizational Development
-Teamworks, Inc.

Results from using After All You're the Supervisor:

"The program included reinforcement to some issues that we stress to the 'new' Supervisors and got the point across that they need to hold staff accountable without being offensive."
-DeeAna Breckenridge
-Director of HR &Training
-Valley First Credit Union
 

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Non-Profit Discount:
Occasionally we can offer discounts to 501(c)3 non-profit organizations. Proof of 501(c)3 status may be required.

NOTE: We do not offer any discounts on rentals. Some discounts may vary, depending on the video program. If we are running a promotion or sale, either your industry discount, a quantity discount, or the sale discount will apply - whichever gives you the best price.

Please call us to receive any of these discounts: 800-421-0833. Or, we will apply any discount when we process your online order.

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