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The Accountability Toolkit

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What makes a person accountable? These days, when everyone seems to have a different idea of what "accountability" means, it's hard to know. But when you simply look at it from the perspective of what it takes to be a person others can count on, certain specific behaviors emerge. This Toolkit contains video clips that illustrate these behaviors in a variety of workplace settings. They can be shown to make key points in meetings and presentations, or used as content for internal courses you are building.

Benefits:
  • Supports staff development initiatives by modeling 9 principles of personal responsibility
  • Improves efficiency by emphasizing the importance of clear communication, goal setting and follow through
  • Maximizes training budgets by providing a library of video clips that can be used in a variety of applications
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Developed and produced in-house by CRM Learning, this title is among the industry's best--reflecting our tradition of excellence and effectiveness. All CRM Learning discounts apply.

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Includes sample pages from the leader's guide and participant materials.


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Accountability Toolkit

CRM Produced

Run time: 56 Minutes total running time

The 38 video clips contained in this Toolkit fall within 9 categories of personal responsibility and accountability. They are diverse in setting -- many take place in a generic work environment, some occur in a manufacturing or hospitality environment and others feature healthcare or education workers. The clips are provided on DVD and CD-Rom so that you can play them right off the DVD or embed them into a PowerPoint presentation.

The clips fall under these categories and can be used to make the following points:

~ Take Ownership & Keep Commitments - When accepting responsibility for a task or project, take full ownership and do what you say you're going to do. For clarity, set deadlines - then keep them. When necessary, communicate and renegotiate commitments that cannot be met.

~ Be Proactive - Take the initiative in seeking improvements to processes and practices. Work to improve your own skills, and influence others toward improvement.

~ Communicate With Clarity & Set Measurable Goals - Getting to the right result requires clear agreements and an understanding of expectations and instructions. Accountability for results begins with clear directions, and places responsibility on both parties for clarification.

~ Be Ethical - Know what's right-by law, by policy, by procedure, by best professional practice-and act accordingly. Make decisions for the best outcome when two "rights" conflict. Speak out when someone acts unethically.

~ Be a Problem Solver - Apply your own experience and knowledge to every problem. With this problem-solving mindset, you'll plan and take action towards a solution, rather than waiting for others to get things started.

~ Serve Customers Professionally - Every person you serve and work with deserves your best effort, whether it's a problem to be solved or a transaction to complete. Know the technical and procedural aspects of your work and bring a positive attitude to the service you provide-customers expect competence and are paying to receive it.

~ Don't Be Afraid to Speak Up - Know what you need and what you deserve. In a professional manner, let others know it too. Those you work with and for may not realize when their actions are getting in the way. Claim what you need to do your best work.

~ Accept Feedback and Learn From Mistakes - Learning and changing direction happen quickly and frequently in an accountable environment. Listen non-defensively, give proper consideration to what's being said, choose to adjust, and move on.

~ Supervising and Managing an Accountable Workforce - Often held accountable for the work of others, managers and supervisors must first model accountable behaviors, then learn to require this type of personal responsibility from those who report to them. The manager's tone of voice, choice of words and standard-setting behaviors can make or break an accountable workteam!

The Toolkit package includes a Leader's Guide with discussion questions for each clip that will help stimulate further discussion and learning.

Contents

  • Chaptered video clips on DVD
  • Chaptered video clips on CD-ROM for importing into PowerPoint presentations
  • printed Leader's Guide including discussion questions for each clip

Toolkit Terms and Conditions Usage and FAQs (opens a new window)

Instructions for importing video clips into PowerPoint:
Written Directions PDF
Video Tutorial (PowerPoint 2003) 1 Min. Flash Player Video (opens a new window)
Video Tutorial (Powerpoint 2007/2010) 1 Min. Flash Player Video (opens a new window)

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